Privacy Policy

Overview

UrbanDigs understands and appreciates that our clients, users and visitors are concerned about their privacy and about the confidentiality and security of their information shared with us through our mobile web site, desktop website, and mobile apps. We collect personal information in a number of ways when you visit our site or use our services. For example, you provide us with personal information when you register for an account or contact us by email. We automatically receive and record information from your browser, including your IP address and cookies. The personal information collected is used for billing, identification, authentication, service improvement, research, and contact.

We want you to understand the steps we have taken to safeguard the information we receive, and know that we will continue to look for better ways to protect and safeguard information about you and your clients.

Cookies

A cookie is a small amount of data that is sent to your browser from our servers and stored on your computer's hard drive. We use cookies to remind us of who you are, and to access information when you sign in, store your preferences, and keep you logged in to deliver a better and more personalized service. You can configure your browser to accept or reject these cookies.

Information Sharing

We do not disclose, sell, rent, or share personal information with third parties without your prior consent. We may, however, disclose personal information when we believe it violates our Terms of Service or is appropriate to comply with the law, to protect our or our users' rights, as well as to protect our users from fraudulent, abusive, and unlawful use of our site. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on our behalf.

Client Data and Storage

Your client data belongs to you and is yours alone. We strive to ensure that all email addresses, files, and data remain private and confidential. We will not review, share, distribute or reference any of your client data without your consent. Due to the sensitive nature and proprietary value of email addresses we take this is our primary concern for all customers.

Information Security

We take a number of steps to ensure information security. Our services are password protected, and we use a specialized internet security firm to protect our servers from various kinds of attacks.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot fully warrant the security of any information you transmit to us. Once we receive your transmission, we endeavor to maintain its security on our systems. By using UrbanDigs and the Internet in general, you may be subject to various risks, including among others eavesdropping, sniffing, spoofing, forgery, spamming, "imposturing", tampering, breaking passwords, harassment, fraud, electronic trespassing, hacking, system contamination including without limitation, viruses, worms, Trojan horses, causing unauthorized, damaging or harmful access and/or retrieval of information and data on your computer and other forms of activity that may be considered unlawful.

Although we take seriously the security of all user accounts and associated data, due to the open communication nature of the Internet, we can not guarantee that your account will be free from unauthorized access by third parties. To offset this risk, please create a strong password, and be sure to log out and close your browser window after any session.

Changes

We will notify customers by email about any significant changes in this policy.

Charges and Refunds

Subscription billing is handled by Stripe and sent to the email on account. Please notify us if your email changes. If you're unsatisfied with your subscription, we offer a refund for the most recent month of service. Refunds beyond one month are not provided, except in cases of billing errors or special circumstances, which we may consider on a case-by-case basis as a gesture of goodwill.

Please contact us at support if you have any questions or concerns about your subscription.

How to contact us

If you have any questions or comments about this Privacy Policy, please notify us by email at support@urbandigs.com, and we will do our best to address your concerns and promptly confirm and correct any problems. You may also contact us by mail at:

UrbanDigs
347 Fifth Avenue, Suite 1402
New York, NY 10016